The worst experience EVER!!!! I took a ring in to have it repaired. I have posted pics so you can see what type of ring it is and that it is not cheap. It is a one of a kind ring and made for someone and the entire design symbolized something of importance, within our relationship. Each set has five diamonds meaning
The customer service was great but that is all. The management there is a huge rude nightmare. I have seen management yell, condemn, shame, condesend, ridicule, and just be mean because they can to the workers. The employees must go through hell working there. I smiled and asked the very mean managers name and she introduced herself as Tori the General manager. I felt like I had witnessed this woman star in a live production of the "three faces of eve". BE WARNED!!!!
I met an employee here named Mary Kay. It was my first time being in love, I wanted to buy her an engagement ring. I wanted to go all out for her. Mary Kay worked with my budget and it couldn't of been more perfect.
Still a terrible long wait on every visit.
5 brothers & sisters
Then their jewelry check in process is still hand written. If they fixed this, they could service patrons MUCH faster. Hire a software person and fix this!
I could go into great detail about this ring as I did to the lady when I took it in for repair, but I wont. I will say that I had to have the ring resized and the band they put in was very thin and no where near the thickness of the original. I cold understand if I wanted it bigger but I went from a size 13 to a size 10 Also They decided to replace the broken diamonds with larger diamonds which made it have 1 less diamond in two different settings. When I questioned them about it they said it wasn't possible as if I didn't know the ring. The lady that I had told the story to acted like she was clueless about the history of the ring. Because this ring means so much to me I asked for the damaged diamonds and the gold that was removed but got neither. Now, here is the very sad part.... I put this ring in for repair as a surprise for my someone special, he never got to see the ring thank God it would have broken his heart just as it did mine, but they destroyed something very precious to me as the man I bough this ring for is now gone which makes this even harder to swallow, because this is something I can never replace. Not to mention over 700.00 for this they are expecting me to pay. Oh they offered to repair it but after everything they already did I was so afraid to trust them with it again. DO NOT BELIEVE ANYTHING YOU HEAR ABOUT THIS PLACE, who makes alterations to something like that with out customers approval? They have not heard the last of me!!!!!!
5 children we have together
Update: after 5+ years. . They fixed this...
My Husband & I love this Jared location. We always choose to go here for all of our jewelry needs. This may be a franchise store but we have never been treated that way. We have been able to develop a relationship with the management & staff just like a family owned business. It’s just an all around great place to do business!
Always a wait. Being that you have to come back every 6 months your kinda marrying them too! The biggest issue is their damn record keeping system forces you to keep a wedding/engagement purchase under the maiden name and future purchases are under the married name. What a pain in the butt.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Goodlettsville, Tennessee. Jared The Galleria Of Jewelry is located at 914 Rivergate Pkwy, Goodlettsville, TN 37072, USA.
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