Other than not getting the call that the tech was on the way - service was exceptional - but what I've always expected from Sears. White glove service from removing shoes to enter the house to covering the area where he was working, the technician not only did the job right but explained every part of the process to me as well as showed me some additional preventive maintenance tips to keep my appliance running at its best. Very professional and courteous. Very informative. Great guy and a great representative of Sears Appliance Repairs. Will definitely use them again.
I had a "Maintenance" check which I pay quite a bit of money per year for on my dryer on 1/5 w Chris. He said everything was fine with my dryer. I explicitly asked him to check if there was a lot of lint that could hamper the drying time. That night I go to use it and it's blowing cold air. They send another Tech Ash to repair it. Ash was really surprised that I had just had "Maintenance " done on the dryer because it was loaded with lint. He used a vacuum to clean it out! The two stars isn't for Ash, he was great. It is for Chris who didn't do his job. Chris was more interested in getting me to resign my contract for my Masters agreement apparently then doing his job!! Not a happy Sears Customer!
Very pleased with my Sears Appliance repair on my 20 year old heavy duty washer. The fill-pressure switch was bad. The first time the service man came he tested the problem, ordered the correct part, made a follow up appointment to install it. The part was delivered to my home via UPS several days later and a week later the serviceman came back to my home, installed it, tested it, it worked great and asked me if there was anything else I needed. Both trips were covered under the initial 89.00 service call. The serviceman also called me when he was on his way. I appreciated that very much. Very pleased with the service.
Fast service. Extremely knowledgeable. Great technician
The Sears technician did an excellent job in checking all our appliances. He did find a drawer on our refrigerator that wasn't closing correctly and reset that. He also found a burner that was going out on our stove and he replaced the part. And he discovered our dishwasher was not heating properly and he replaced the board on that. We were very pleased with his professional manner and how he made sure we were totally back as good as new on all our appliances.
Sears Appliance Repair is a US Food place based in Goodlettsville, Tennessee. Sears Appliance Repair is located at 1000 Rivergate Pkwy Ste 5, Goodlettsville, TN 37072, USA.
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